RPCM consultants have many years experience managing many aspects of IT Services. RPCM can help you with sustainable service excellence, efficiences and also the implementation of best practice IT process and frameworks.
RPCM offers IT Services consultancy in many areas, including:-
- Best practice service management principles defined within the IT Infrastructure Library (ITIL) and COBIT
- Service Management strategy development and implementation
- Service Improvement - identifying and managing improvement actions
- Driving efficiences
- IT Project management
- Implementation projects
- ICT Infrastructure Management
- Process implementation and improvement
- ISO/IEC 20000 certification
- Service quality measurement and improvement
- Third Party selection, contract negotiation, review and management
- Driving sustainable improvement in value from your service suppliers
- IT Outsourcing / Insourcing